Patients and Visitors
Bill of Rights
As a patient, you have the right to:
- Be treated and cared for with dignity and respect. Please contact our customer service department at 509.765.5606, ext. 9609, or the Washington State Department of Health (toll-free) at 800.633.6828 if you feel your rights are not respected.
- Confidentiality, privacy, security, complaint resolution, spiritual care and communication. If communication restrictions are necessary for patient care and safety, Samaritan Healthcare must document and explain the restrictions to the patient and family.
- Be protected from abuse and neglect.
- Access protective services.
- Complain about your care and treatment without fear of retribution or denial of care.
- Timely complaint resolution.
- Be involved in all aspects of care, including:
a) Refusing care and treatment.
b) Resolving problems with care decisions.
- Be informed of unanticipated outcomes according to RCW 70.41.380.
- Be informed about and agree to your care.
- Family input in care decisions.
- Have advance directives and have the hospital respect and follow those directives.
- Request no resuscitation or life-sustaining treatment.
- End-of-life care.
- Donate organs and other tissues according to RCW 68.50.500 and 68.50.560 including:
a) Medical staff input.
b) Direction by family or surrogate decision makers.
As a patient, you have the responsibility to:
- Provide the hospital with information about past illnesses, hospitalizations, medications and other matters relating to your health, to the best of your ability.
- Cooperate with all hospital personnel involved in your care and treatment and to actively participate, as much as possible, in decisions regarding your care.
- Follow your physician's advice and instructions and not take any drugs which have not been prescribed by your attending physician and administered by hospital personnel.
- Assume full responsibility to pay for all services rendered by the hospital, either through 3rd-party payers (your insurance company) or through your own financial resources.
Samaritan Healthcare must:
- Provide each patient a written statement of patient rights.
- Follow policies and procedures to identify patients who are potential organ and tissue donors.
- Address research, investigation and clinical trials, including:
a) How to authorize research.
b) Require staff to follow informed consent laws.
c) Not hindering a patient's access to care if a patient refuses to participate.
- Be in compliance with the federal HIPAA privacy rules. You have the right to receive a notice of privacy practices that describes how medical information about you may be used and disclosed and how you can get access to this information. As a patient, you have the right to opt out of our hospital directory, and Samaritan Healthcare will not disclose you as a patient.
- Provide to inpatient Medicare beneficiaries, or to his or her representative, the standardized notice "An Important Message From Medicare About Your Rights," in accordance with federal guidelines.
Patient visitation rights:
- Patients have the right to receive visitors, including a spouse, a domestic partner or same-sex domestic partners, family, and friends.
- Patients have the right to withdraw or deny such consent at any time.
- Patients have the right to be informed of any justified clinical restrictions which Samaritan Healthcare may impose on a patient's visitation rights.
- Samaritan Healthcare shall not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
In This Section
- Baby Nursery
- Bill of Rights
- Medical Records
- My Health Record
- Nondiscrimination Policy
- Online Bill Pay
- Visitor Information
801 E. Wheeler Road
Moses Lake, WA 98837
1550 S. Pioneer Way
Moses Lake, WA 98837
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