Patients and Visitors

Bill of Rights

As a patient, you have the right to:

  • Be treated and cared for with dignity and respect. Please contact our customer service department at 509.765.5606, ext. 9609, or the Washington State Department of Health (toll-free) at 800.633.6828 if you feel your rights are not respected.
  • Confidentiality, privacy, security, complaint resolution, spiritual care and communication. If communication restrictions are necessary for patient care and safety, Samaritan Healthcare must document and explain the restrictions to the patient and family.
  • Be protected from abuse and neglect.
  • Access protective services.
  • Complain about your care and treatment without fear of retribution or denial of care.
  • Timely complaint resolution.
  • Be involved in all aspects of care, including:
    a) Refusing care and treatment.
    b) Resolving problems with care decisions.
  • Be informed of unanticipated outcomes according to RCW 70.41.380.
  • Be informed about and agree to your care.
  • Family input in care decisions.
  • Have advance directives and have the hospital respect and follow those directives.
  • Request no resuscitation or life-sustaining treatment.
  • End-of-life care.
  • Donate organs and other tissues according to RCW 68.50.500 and 68.50.560 including:
    a) Medical staff input.
    b) Direction by family or surrogate decision makers.

As a patient, you have the responsibility to:

  • Provide the hospital with information about past illnesses, hospitalizations, medications and other matters relating to your health, to the best of your ability.
  • Cooperate with all hospital personnel involved in your care and treatment and to actively participate, as much as possible, in decisions regarding your care.
  • Follow your physician's advice and instructions and not take any drugs which have not been prescribed by your attending physician and administered by hospital personnel.
  • Assume full responsibility to pay for all services rendered by the hospital, either through 3rd-party payers (your insurance company) or through your own financial resources.

Samaritan Healthcare must:

  • Provide each patient a written statement of patient rights.
  • Follow policies and procedures to identify patients who are potential organ and tissue donors.
  • Address research, investigation and clinical trials, including:
    a) How to authorize research.
    b) Require staff to follow informed consent laws.
    c) Not hindering a patient's access to care if a patient refuses to participate.
  • Be in compliance with the federal HIPAA privacy rules. You have the right to receive a notice of privacy practices that describes how medical information about you may be used and disclosed and how you can get access to this information. As a patient, you have the right to opt out of our hospital directory, and Samaritan Healthcare will not disclose you as a patient.
  • Provide to inpatient Medicare beneficiaries, or to his or her representative, the standardized notice "An Important Message From Medicare About Your Rights," in accordance with federal guidelines.

Patient visitation rights:

  • Patients have the right to receive visitors, including a spouse, a domestic partner or same-sex domestic partners, family, and friends.
  • Patients have the right to withdraw or deny such consent at any time.
  • Patients have the right to be informed of any justified clinical restrictions which Samaritan Healthcare may impose on a patient's visitation rights.
  • Samaritan Healthcare shall not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

View this policy online here: Patient Rights and Responsibilities, 8610-P-1.1

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Contact

Samaritan Hospital
801 E. Wheeler Road
Moses Lake, WA 98837
509.765.5606

Samaritan Clinic
1550 S. Pioneer Way
Moses Lake, WA 98837
509.793.9770

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