Patients and Visitors

Nondiscrimination Policy

Samaritan Healthcare does not discriminate with regard to patient admissions, room assignment, patient services or employment on the basis of race, color, national origin, gender, religion, disability, sexual orientation or age. If assistance or communication aids for impaired hearing, vision, speech or manual skills are needed, Samaritan Healthcare will make reasonable accommodations. Find this policy online: Non-Discrimination Policy 8610-N-1

Purpose

To define the organization's policy regarding nondiscrimination.

Standard

In accordance with the provisions of Section 504 of the Rehabilitation Act of 1973; Title VI of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; and regulations of the U.S. Department of Health and Human Services issues pursuant to the acts; Title 45 Code of Federal Regulations parts 80, 84 and 91; and all other nondiscriminatory acts protecting the rights of the disabled and other individuals or groups, Samaritan Healthcare has established the following policy.

Communication of Policy

Samaritan Healthcare's notice of nondiscrimination is communicated to all participants, beneficiaries and other interested persons via multiple methods, including but not limited to the following: The notice is placed in public areas, is posted in public registration areas and is posted on Samaritan Healthcare's website.

Communication With Sensory- or Speech-Impaired Individuals

Samaritan Healthcare ensures that all individuals are able to receive effective notices, including those concerning nondiscrimination and notices concerning benefits, services or information concerning waivers of rights or consent to treatment, regardless of any disability.

Complaint Process

Samaritan Healthcare has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Health and Human Services regulations (45 C.F.R. Part 84), implementing Section 504 of the Rehabilitation Act of 1973 as amended (29 U.S.C. 794). Section 504 states, in part, that no otherwise qualified disabled individual...shall solely by reason of his/her disability, be excluded from  participation in, be denied benefits of, or be subject to discrimination under any program or activity receiving federal financial assistance... ." The chief executive officer, 801 E. Wheeler Road, phone 509.793.9700, has been designated to coordinate the efforts of Samaritan Healthcare to comply with the regulations. The hospital chief quality officer serves as the Section 504 Coordinator.

  1. A complaint should be in writing, contain the name and address of the person filing it, and briefly describe the discriminatory act.
  2. A complaint should be filed in the office of the chief quality officer within 30 days after the person filing the complaint becomes aware of the alleged discriminatory act.
  3. The superintendent/CEO, or designee, will investigate the complaint. The investigation will be informal but thorough, affording all interested persons and their representatives an opportunity to submit evidence relevant to the complaint.
  4. The superintendent/CEO shall issue a written decision determining the validity of the complaint no later than 30 days after its filing.
  5. The chief quality officer shall maintain the files and records relating to all complaints filed. The chief quality officer may assist persons with the preparations and filing of complaints and advise the chief executive officer concerning their resolution.

These rules shall be liberally construed to protect the substantial rights of interested persons to appropriate due process standards and ensure Samaritan Healthcare's compliance with Section 504 and the regulations.

In case of questions regarding this policy, or in the event of a desire to file a complaint alleging violations of the above, contact:

Chief quality officer
801 E. Wheeler Road
Moses Lake, WA  98837
509.793.9616

An individual who files a complaint may pursue other remedies, including filing with:

Office for Civil Rights
U.S. Department of Health and Human Services
2201 Sixth Ave. - M/S: RX-11
Seattle, WA 98121-1831
Phone: 800.368.1019
Fax: 206.615.2297
TDD: 800.537.7697

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Contact

Chief quality officer
801 E. Wheeler Road
Moses Lake, WA 98837
509.793.9616

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